Terms of service
General terms and conditions of business
1. Scope of application
For all orders via our online shop the following terms and conditions apply.
Our online shop is directed exclusively at consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity can be attributed. Entrepreneur is a natural or legal person or a partnership with legal capacity, which acts in exercise of its commercial or independent professional activity when concluding a legal transaction.
2. Contracting party, conclusion of contract, possibilities of correction
The purchase contract is concluded with Sandra Unden (BlueDuck Saddlery), Sonnenfeld 35, 3351 Weistrach, Austria.
By placing the products in the online shop we make a binding offer to conclude a contract for these articles. You can place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the "Confirm Purchase" button. After submitting the order you will receive another confirmation by e-mail.
3. Contract language, contract text storage
The languages available for the conclusion of the contract are German, English and French.
We save the text of the contract and send you the order data and our general terms and conditions in text form. You can view the contract text in our customer login.
4. Terms of delivery
Unless the description of a selected product explicitly states otherwise or a different delivery time has been communicated to the buyer by e-mail, delivery will be made within 7 working days.
In case of payment via bank transfer or Paypal, this period begins on the working day after the payment has been received on our account.
You have the possibility to pick up your order at Sandra Unden, Sonnenfeld, 35, Weistrach, Austria after making an appointment.
The prices shown in the shop are the final prices plus shipping costs.
You can find out more about the shipping costs in the offers, in the shopping cart and under "Shipping costs".
The prices are VAT-free due to the small business regulation § 6 Abs 1 Z 27 UStG
In the case of a shipment to a non-EU country, additional taxes or costs (e.g. customs duties) may be incurred in connection with your order,
which are not paid by us or invoiced by us, but are to be paid by you directly to the relevant customs or tax authorities.
Please contact these authorities for details.
In our shop, the following payment methods are available to you:
If you choose the payment method prepayment, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.
During the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, authenticate with your access data and confirm the payment order to us. After placing the order in the shop, we will ask PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.
Cash on pickup
If you choose the payment method cash on collection, you pay cash in EUR. An appointment will be arranged.
6. Reservation of proprietary rights
The goods remain our property until full payment has been received.
7. Transport damages
If goods with obvious transport damages are delivered, please complain about such errors as soon as possible to the deliverer and please contact us immediately.
Unless expressly agreed otherwise below, the statutory warranty regulations apply.
9. Dispute resolution
The European Commission provides an Online Dispute Resolution (OS) platform, which you can find here.
We are neither obliged nor prepared to participate in dispute resolution proceedings before a consumer dispute resolution agency.
AGB creates legal texts with the Trusted Shops in cooperation with FÖHLISCH Rechtsanwälte.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or have taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (Sandra Unden Nähwerkstatt, Sonnenfeld 35, 3351 Weistrach, Austria, firstname.lastname@example.org) by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model revocation form for this purpose, but this is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period. You bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for testing the nature, properties and functioning of the goods.
Sample revocation form
(If you want to cancel the contract, please fill out this form and send it back).
- To Sandra Unden sewing workshop, Sonnenfeld 35, 3351 Weistrach, Austria, email@example.com
Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden
- Goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of communication on paper)
- Date(*) Delete as applicable.
Cancellation policy created with the Trusted Shops legal texter in cooperation with FÖHLISCH Rechtsanwälte.